What luck. My ibanking tokens went dead one after another.
OCBC Token
First was my OCBC token. It said "low battery", but I ignored it.
And when I finally need to use it, it was dead. Granted that I could use SMS OTP, I had to make a big transfer to other banks and it was over the withdrawal limits. And to do that, I needed the ibanking token.
And serve me right for not activating the onetoken.
In the end, I had to call in to OCBC call centre for a replacement. 7 working days, they said. What a long wait.
In the midst of it, I needed to make my interbank transfers. I even went down to OCBC bank and explored a stupid manual way i.e to withdraw cash and deposit into the other bank. But the moment they told me they ran out of big notes, I got scared.
While waiting for the token to arrive, I figured I could actually do transfers in smaller amounts, but had to bear with a daily cap. Sigh.
And, one week later, my OCBC token arrived.
How efficient.
DBS token
And it was time, the DBS token had to say goodbye too.
The moment it showed low batt, I immediately activated a new token.
The process was much easier - just apply for a replacement via ibanking and it's done.
I was told I'd receive it in 5 days. But guess what?
I made a request on 13 Mar, and got it on 15 Mar.
So I guess, in terms of experience, DBS won.
In terms of speed, DBS won too.
*claps claps*
OCBC Token
First was my OCBC token. It said "low battery", but I ignored it.
And when I finally need to use it, it was dead. Granted that I could use SMS OTP, I had to make a big transfer to other banks and it was over the withdrawal limits. And to do that, I needed the ibanking token.
And serve me right for not activating the onetoken.
In the end, I had to call in to OCBC call centre for a replacement. 7 working days, they said. What a long wait.
In the midst of it, I needed to make my interbank transfers. I even went down to OCBC bank and explored a stupid manual way i.e to withdraw cash and deposit into the other bank. But the moment they told me they ran out of big notes, I got scared.
While waiting for the token to arrive, I figured I could actually do transfers in smaller amounts, but had to bear with a daily cap. Sigh.
And, one week later, my OCBC token arrived.
How efficient.
DBS token
And it was time, the DBS token had to say goodbye too.
The moment it showed low batt, I immediately activated a new token.
The process was much easier - just apply for a replacement via ibanking and it's done.
I was told I'd receive it in 5 days. But guess what?
I made a request on 13 Mar, and got it on 15 Mar.
So I guess, in terms of experience, DBS won.
In terms of speed, DBS won too.
*claps claps*
Physical tokens? I still keep my OCBC token for the iOCBC securities trading account access which I quite like the OneToken app function a lot.
ReplyDeleteFor DBS (POSB), I leave my account to have the minimum balance instead. Good reminder for me to consider the digital token here.
You can get an immediate replacement of OCBC token at the branch if you go there in person.
ReplyDeletei has been a week since i ordered my DBS token and i haven't receive it yet...
ReplyDeletenot sure if it's the virus fault