My comments on NTUC Income
- You're unlikely to have a main contact point should you require assistances, unless the agent provides you with his/her hp number. In my case, the agent was the one who contacted me at the start asking if I wanted to buy endowment plans from her, which was how I got to check on my plan status. However, her replies weren't prompt as she only replied after I sent a reminder for updates.
- If you're looking at having an agent whom you can contact at any time for quick assistances, I don't think NTUC Income works for you. I get it that they have hotlines, but imagine requiring claims advices ASAP or in the middle of the night (do note their operating hours, they don't stand-by 24/7), and all you had is an operator who don't know you nor your predicament and you might have to relay a long story to them VS having an agent who knows you.
- With no agents to call your own (so corny), nobody is going to settle your claims for you! D-I-Y here hor! Although I understand from the agent at the branch, that for restructured hospitals, all you need to do is to tell the nurses that you're covered under NTUC IP and the claims will be reimbursed. I'm now questioning what she said (with ease) after reading through the claims page which is.....